General conditions

BOOKING TERMS AND CONDITIONS AND PRIVACY NOTICE

1. Introduction

These General Terms and Conditions govern the contractual relationship between the accommodation provider (hereinafter referred to as the "Manager") and the customer making a reservation through the website (hereinafter referred to as the "Guest").

By submitting a booking request and completing the relevant payment, the Guest acknowledges that they have read, understood, and fully accepted these General Terms and Conditions.

These Terms and Conditions constitute the entire agreement between the parties and do not limit any rights granted to consumers under applicable Italian and European legislation.

2. Reservations and Payments

A reservation shall be deemed confirmed upon receipt of the Manager's written confirmation and the payment of the required deposit or balance, as specified in the booking proposal.

The balance of the stay, together with any cleaning fees, additional services, and other applicable charges, must be paid within the deadline indicated in the booking confirmation.

Payments may be made by bank transfer, credit card, PayPal, or any other payment methods made available through the website.

Any tourist tax required by local regulations shall be paid according to the instructions provided by the Manager.

The Guest is responsible for verifying the accuracy of the information provided during the booking process and must promptly notify the Manager of any errors or omissions.

3. Amendments and Cancellations by the Guest

Any request to modify or cancel a reservation must be submitted in writing via email.

The cancellation and modification charges applicable to the reservation shall be those expressly stated in the booking confirmation and accepted by the Guest at the time of booking.

In the event of failure to make payment within the required deadlines or failure to arrive at the property without prior notice ("no-show"), the Manager reserves the right to consider the reservation cancelled and apply the relevant cancellation policy.

4. Amendments and Cancellations by the Manager

Should circumstances beyond the Manager's reasonable control, or an unforeseen inability to provide the accommodation service, require the modification or cancellation of a confirmed reservation, the Guest shall be informed as soon as reasonably possible.

In such cases, the Guest shall be entitled solely to the refund of any amounts already paid, except where otherwise required by applicable law.

The Manager shall not be liable for any costs incurred by the Guest in relation to third-party services, including but not limited to transportation, insurance, excursions, entertainment, or other ancillary services.

5. Check-in, Check-out and Guest Registration

Check-in and check-out times will be communicated by the Manager prior to arrival.

In accordance with Italian public security regulations, all guests, including minors, are required to present a valid identification document before accessing the property.

Failure to provide the required documentation may result in refusal of check-in and access to the accommodation.

In the event of a delay beyond the agreed arrival time, the Guest must promptly inform the Manager.

6. Guest Obligations

The Guest agrees to:

• use the property with due care and in compliance with applicable laws and regulations;
• comply with the property's internal rules and regulations;
• avoid causing damage to the property, furnishings, fixtures, equipment, or facilities;
• behave respectfully towards neighbours and other guests;
• ensure that the number of occupants corresponds to the number declared at the time of booking;
• refrain from allowing access to or accommodation of unregistered persons.

The Manager reserves the right to terminate the stay without refund if the Guest or any accompanying persons engage in conduct that violates these Terms and Conditions or applicable laws.

7. Complaints and disputes

Any issues arising during the stay must be reported immediately to the Manager to allow for prompt corrective action.

If the issue cannot be resolved during the stay, any complaint must be submitted in writing within fourteen (14) days following check-out.

Failure to report issues in a timely manner may affect the Manager's ability to investigate and address the complaint.

Any disputes or claims relating to payments made through Stripe must be submitted in writing to the Manager no later than 15 days from the check-out date. No payment-related dispute or claim received after this deadline will be taken into consideration by the Manager.

8. Limitation of Liability

The Manager shall be liable only for damages directly attributable to its contractual breaches and only to the extent permitted by applicable law.

The Manager shall not be liable for:

• theft, loss, or damage to guests' personal belongings;
• interruptions of services caused by force majeure events;
• unforeseen and uncontrollable circumstances, including but not limited to natural disasters, public health emergencies, interruptions of public utilities, governmental measures, or similar events.

9. Personal Data Processing

9.1 Data Controller

The Data Controller is the Manager of the accommodation facility and may be contacted using the details provided on the website.

9.2 Purposes of Data Processing

Personal data provided by the Guest and other occupants will be processed for the following purposes:

• management of reservations and accommodation services;
• performance of contractual obligations;
• compliance with legal, tax, accounting, and administrative obligations;
• registration of guests with the competent authorities;
• management of assistance requests and complaints;
• protection and enforcement of the Manager's legal rights.

9.3 Legal Basis

Personal data are processed pursuant to Article 6 of Regulation (EU) 2016/679 (GDPR) where processing is necessary for:

• the performance of a contract;
• compliance with legal obligations;
• the legitimate interests pursued by the Manager.

9.4 Disclosure of Data to Third Parties

To comply with legal obligations and properly manage the stay, personal data may be disclosed to:

• the Italian State Police and the Ministry of the Interior through the "Alloggiati Web" portal;
• public authorities and competent governmental bodies;
• the competent municipality for tourist tax compliance;
• statistical authorities required by regional or national legislation (including ISTAT and regional tourism reporting systems);
• IT service providers and property management software providers used for booking administration;
• banks, financial institutions, and payment service providers.

Such recipients shall process personal data either as independent data controllers or data processors according to their respective legal roles.

9.5 Use of Third-Party Platforms

The Manager may use third-party platforms and software solutions for reservation management, online check-in procedures, automatic guest registration reporting, administrative and fiscal management, customer support, and related services.

Such providers operate in compliance with European data protection legislation and, where required, are appointed as Data Processors pursuant to Article 28 GDPR.

Where services involve transfers of personal data outside the European Economic Area (EEA), such transfers shall take place only in accordance with the safeguards provided under Articles 44 et seq. of the GDPR.

9.6 Data Retention

Personal data shall be retained for the period necessary to fulfil contractual obligations and subsequently for the periods required under applicable tax, administrative, civil, and public security regulations.

9.7 Rights of Data Subjects

Data subjects may exercise the rights provided by Articles 15-22 GDPR, including:

• right of access;
• right to rectification;
• right to erasure where legally applicable;
• right to restriction of processing;
• right to object to processing;
• right to data portability, where applicable.

Data subjects also have the right to lodge a complaint with the competent Data Protection Authority.

Requests may be submitted using the contact details provided on the website.

10. Governing Law and Jurisdiction

These General Terms and Conditions shall be governed by and construed in accordance with the laws of Italy.

Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the jurisdiction of the courts of the consumer's place of residence or domicile where required by applicable consumer protection laws. In all other cases, jurisdiction shall be determined in accordance with Italian law.

11. Final Provisions

Should any provision of these Terms and Conditions be found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The Guest may not assign the reservation or any rights arising from this agreement without the prior written consent of the Manager.

These General Terms and Conditions, together with the booking confirmation and the applicable cancellation policy, constitute the entire agreement between the parties.